Privacy Policy

The Global Solutionist respects your privacy and aims to handle personal information responsibly, transparently and securely. This website is operated in Nigeria and this policy is intended to reflect the principles of the Nigeria Data Protection Act 2023 and applicable data protection requirements.

1. Information we collect

We may collect information that you choose to provide, including your name, email address, phone number, organisation, enquiry details, training or consultation interests, and other information you submit through our forms.

If you join our community or request a resource, we may also record your subscription or resource request details. When you allow analytics cookies, we may receive website usage information such as pages viewed, approximate location, device or browser information and session activity through Google Analytics.

2. Why we use your information

We may use personal information to:

• respond to enquiries and consultation requests;
• deliver requested resources;
• manage community and newsletter subscriptions;
• send service-related or requested communications;
• improve our website, resources and services;
• understand website usage where analytics consent has been given;
• protect the website and prevent misuse; and
• meet legal or regulatory obligations.

3. Lawful bases

Depending on the activity, we process personal information on one or more lawful bases, including your consent, steps taken at your request before entering into a service arrangement, performance of an agreement, legitimate interests that do not override your rights, and compliance with legal obligations.

4. Service providers

We use trusted service providers to operate the website and related services. These may include Vercel for website hosting, Supabase for database and file storage, Resend for email delivery, and Google Analytics for website measurement when you consent to analytics.

These providers may process information on our behalf and may operate infrastructure outside Nigeria. Where cross-border processing occurs, we seek to use appropriate safeguards and reputable providers.

5. Cookies and analytics

We do not load Google Analytics until you choose to allow analytics through our cookie preferences. You can change your preference later using the Cookie settings control.

For more information, read our Cookie Policy.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, or meet legal obligations. Newsletter subscription information may be kept until you unsubscribe or request deletion, subject to any lawful retention requirement.

7. How we protect information

We use reasonable technical and organisational measures to reduce the risk of unauthorised access, loss, misuse or disclosure. No online system can be guaranteed to be completely secure, but we take appropriate steps to protect the information entrusted to us.

8. Your rights

Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, withdrawal of consent, and information about how your data is used.

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission.

9. Marketing and community emails

We send community or newsletter communications to people who have joined the community or otherwise provided an appropriate basis for the communication. You can unsubscribe by following the available unsubscribe method or contacting us.

10. Children's privacy

Our public website and general services are not designed to knowingly collect personal information from children without appropriate consent or another lawful basis. If you believe a child has provided personal information improperly, please contact us.

11. Changes to this policy

We may update this Privacy Policy as our services, technology or legal obligations change. The effective date shown above will be updated when material changes are made.

12. Contact us

For privacy questions, requests or concerns, please use our Contact page. We will review legitimate requests and respond as appropriate.